How Twintics collects, uses, and protects information across our AI software, video analytics, and enterprise automation platforms.
Twintics Solution Sdn. Bhd. ("Twintics," "we," "us," or "our") provides AI-powered video analytics, robotic process automation, and enterprise compliance software to organizations across Asia and the Middle East. This Privacy Policy explains what information we collect through our websites, products, and services, how we use it, and the choices available to you.
This policy applies to twintics.com and to the software platforms we deploy for our clients, including video analytics dashboards, visitor management systems, mustering systems, e-PTW (electronic permit-to-work) tools, and facial recognition attendance systems.
Because many of our products process data on behalf of business clients (for example, a mall operator using our footfall analytics, or a factory using our mustering system), we act in two capacities depending on context:
If you are an employee, visitor, or customer at a facility using Twintics software, please also refer to the privacy notice provided by that specific organization, as they control how your data is used at the site level.
We collect information in the following categories, depending on how you interact with us:
| Category | Examples |
|---|---|
| Contact details | Name, work email, phone number, company name, job title |
| Demo & inquiry data | Information submitted through "Request Demo" and contact forms |
| Account & usage data | Login activity, dashboard usage, configuration settings for deployed software |
| Device & technical data | IP address, browser type, device identifiers, log files |
| Operational data (client deployments) | Footfall counts, anonymized movement patterns, attendance timestamps, permit records |
We do not require website visitors to create an account to browse general information about our solutions.
We use the information described above for the following purposes:
Several of our products — including footfall counting, video analytics, and facial recognition attendance — process visual or biometric data. We design these systems with the following principles:
We do not sell personal information. We may share information in the following limited circumstances:
Retention periods vary by data type and the regulatory requirements of the region in which a solution is deployed:
| Data Type | Typical Retention |
|---|---|
| Demo & sales inquiry records | 24 months, or until you ask us to delete it |
| Aggregated analytics (e.g., footfall counts) | As configured by the client; typically 12–36 months |
| Raw video used for real-time detection | Processed in near real-time; not retained by default unless flagged for an incident |
| Compliance & audit records (e-PTW, mustering) | As required by applicable workplace safety regulation, often 3–7 years |
Where we act as a processor, the controlling client organization may set retention periods consistent with their own policies and local law.
We apply industry-standard safeguards across our platforms, including encryption in transit and at rest, role-based access control, network segmentation for on-premise deployments, and regular security review of our infrastructure. No system can guarantee absolute security, and we encourage clients to maintain strong access hygiene on their end as well.
We operate across Malaysia, Singapore, Indonesia, Hong Kong, the United Arab Emirates, and India, and we design our data practices to align with the applicable frameworks in each market, including:
Where regional law grants additional rights or imposes additional obligations, those terms apply alongside this policy.
Depending on your location and relationship with Twintics, you may have the right to:
To exercise any of these rights, contact us using the details at the end of this policy. If your data was collected through a specific client deployment (for example, a building you visited), we may direct your request to that organization, as they control the data at the site level.
Our marketing website uses essential cookies to support core functionality, and limited analytics cookies to understand how visitors use our site so we can improve it. We do not use cookies for cross-site advertising tracking. You can control cookie preferences through your browser settings.
Our products and website are intended for business use by adults. We do not knowingly collect personal information from children. If you believe a child's information has been submitted to us, please contact us so we can remove it.
We may update this Privacy Policy from time to time to reflect changes in our practices, products, or legal obligations. We will post the updated version on this page with a revised "Last updated" date, and where changes are material, we will provide additional notice to active clients.
If you have questions about this Privacy Policy or how your information is handled, reach out to our team — we're happy to walk through the specifics of any deployment.
contactus@twintics.com · Johor Bahru, Malaysia